Do You Need a Website for Qualiopi Certification?

Qualiopi website: what the certification really requires

A Qualiopi website is not a cosmetic option: it's a piece of evidence. When the auditor reviews your training organization, they open your website and check what they read against the 7 criteria of the Référentiel National Qualité (France's national quality framework for training providers). Qualiopi's website obligations cover how courses are presented, access lead times, disability accessibility, results and legal notices. In other words, your site isn't just a showcase: it serves as proof that can be consulted at any time, by the auditor and by future trainees alike. If information is missing, a gap is recorded, and a gap leads to a non-conformity.

The logic behind Qualiopi is simple: what you show the public must be accurate, up to date and verifiable. A site frozen for two years, with wrong prices and outdated programs, works against you on audit day. Let's look at exactly what needs to be on it.

The information your website must display

Criterion 1 of the framework covers public information. It expects clear, complete and accessible communication about each offering. On your site, that translates into a structured course page for each of your training programs.

• Learning objectives and targeted skills, stated in concrete terms.
• Prerequisites, target audience and assessment methods.
• Duration, format (in-person, remote, blended) and prices.
• Teaching methods and supervision resources.
• Access terms and lead times: how long between the request and the start of training.

The access lead time is a point many organizations forget. The auditor wants to see a figure or a range (for example: "enrollment possible within 15 business days after funding approval"). A generic sentence isn't enough: it has to reflect how you actually operate.

Disability accessibility: the referent visible on the site

Criterion 5 requires accounting for disability situations. On your site, the auditor looks for two things: the name and contact details of a disability referent, and a statement explaining how you adapt your training (possible accommodations, referral to specialized bodies such as Agefiph or Cap Emploi). This is not a token paragraph: you must be able to prove the system exists behind it. A dedicated "Accessibility and disability" page, linked from the menu or footer, checks that box cleanly and also reassures the trainees concerned.

Results indicators and audited proof

Publishing your results isn't just good commercial practice, it's expected. Satisfaction rate, certification pass rate, job placement or return-to-work rate depending on your programs: these indicators must be visible and dated. The auditor cross-checks what you display against your internal data (questionnaires, attendance sheets, follow-up surveys). If the site claims 95% satisfaction, you must be able to produce the calculation. An unjustifiable number is worse than no number at all.

Legal notices, terms of sale and keeping your Qualiopi site updated

The regulatory side is unavoidable and easy to lock down once and for all.

• Complete legal notices: company name, SIRET number, training activity declaration number, contact details, hosting provider.
• Terms of sale specifying prices, payment terms and cancellation conditions.
• Internal rules accessible or handed out, and a privacy policy (GDPR) for trainee data.
• A complaints collection process and a note on how feedback is handled.

Last reflex, the most neglected: updates. An up-to-date site is one where every price, every date, every program matches current reality. Plan a review before each audit and with every change to your offering. On the day, the auditor will browse your pages live: better that they tell the same story as your files.

Frequently asked questions

Is a training organization required to have a website for Qualiopi? The framework doesn't literally mandate a website, but it does require clear, accessible public information. In practice, a website is the simplest and most verifiable medium to prove compliance with criterion 1. Going without one needlessly complicates the audit.

How often should you update your Qualiopi site? Whenever a piece of information changes (price, program, lead time, indicator) and systematically before the initial or surveillance audit. A quarterly review is a good baseline rhythm.

Do results indicators have to be on every page? They have to be accessible to the public. A dedicated "Our results" page or a block on each course page works, as long as the numbers are dated and justifiable.

At AXIOM, we build training-organization websites designed for the audit: structured course pages, disability page, indicators and notices in the right place, with a back office where you update prices and programs in two clicks. A custom site starts from €2,499, and we can graft on an AI agent that answers future trainees' questions. If you're also automating your admin, take a look at our article on automating quote follow-ups.